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Customer Satisfaction Survey

Estimated time: 2-4 minutes

Thank you for taking the time to complete this survey. Your feedback helps us understand the impact of our services and improve the support we provide to organizations and their employees. The survey takes only a few minutes to complete, and your responses will remain confidential.

Section 1: General Information (optional)

4. Type of Service(s) Used (Check all that apply)

Psychological First Aid (PFA): An evidence-informed global approach to reduce initial distress and foster short and long-term functioning after a critical incident.

Section 2: Overall Satisfaction

Please rate your level of satisfaction with the following:

5. The service(s) met our organization's needs
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
6. The provider(s) were professional and knowledgeable
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
7. Communication and coordination were timely and clear
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
8. The service had a positive impact on employee well-being
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
9. The service helped build awareness or skills in managing mental health or crisis stress
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

Section 3: Service-Specific Feedback

  1. If you attended or hosted an educational workshop or training, how would you rate: (Leave blank if not applicable)

a. Clarity and relevance of content
Poor
Fair
Good
Very Good
Excellent
b. Engagement and delivery by the presenter(s)
Poor
Fair
Good
Very Good
Excellent
c. Usefulness for your team or organization
Poor
Fair
Good
Very Good
Excellent

  1. If you used crisis support or psychological first aid services, how would you rate the following: (Leave blank if not applicable)

a. Timeliness of response
Poor
Fair
Good
Very Good
Excellent
b. Sensitivity and professionalism of the responder(s)
Poor
Fair
Good
Very Good
Excellent
c. Impact on affected individuals and workplace morale
Poor
Fair
Good
Very Good
Excellent

Section 4: Open Feedback

14. Would you recommend our services to other organizations?
Yes
No
Unsure

Section 5: Follow-Up

15. Are you interested in any future services? (Check all that apply)

Workforce Wellness Check: A 15-item digital screening questionnaire for depression, anxiety, trauma, functioning, and well-being.


(CIR) Critical Incident Response: Behavioral health services designed to support employee well-being and restore workplace functioning following a traumatic event.

If you expressed interest in workshops, trainings, crisis response planning, a free workforce wellness check, consultation or a partnership with CIRS, fill in the optional contact information below and we will follow up within 3-5 business days. To speak with someone sooner, please call: 208-278-8828

Contact Information (Optional)

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